Privacy Policy – Shop X Now

Effective Date: April 2024

Shop X Now (“we”, “our”, or “us”) is a multi-seller online marketplace committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website shopxnow.in.

1. Legal Compliance

This Privacy Policy complies with applicable Indian laws including the Information Technology Act, E-Commerce Rules 2020, and Meta/Google platform policies including WhatsApp Business and Facebook advertising guidelines.

2. Information We Collect

  • Name, phone number, email address, shipping details
  • Customer and seller registration information
  • Order, transaction, and payout history
  • Device data, IP address, browser details
  • Support communication via WhatsApp, email, or calls

3. Use of Your Information

  • Order processing, delivery, and returns
  • Seller onboarding and verification (GST & details)
  • Customer & seller support services
  • Marketing communication (only with consent)
  • Legal, tax, and regulatory compliance

4. WhatsApp & Communication Usage

We may use WhatsApp and email to send order updates, seller notifications, and support messages. Your contact details may be securely shared with service providers only for communication purposes. No promotional messages are sent without your consent.

5. Third-Party Data Sharing

Your data is shared only with trusted partners required to operate our services:

  • Courier & logistics partners
  • Payment gateways (UPI, cards, COD processing)
  • Analytics & advertising platforms
  • Government or legal authorities if required by law

6. Payment Security

All online payments are processed through secure, PCI-DSS-compliant gateways. Shop X Now does not store any card, UPI, or banking information.

7. Cookies & Tracking Technologies

  • Maintain user sessions and cart data
  • Analyze website performance
  • Improve ads and user experience

You may disable cookies from your browser settings.

8. Your Privacy Rights

  • Request access, correction, or deletion of your data
  • Opt-out of marketing communications anytime
  • Request account deletion as per policy

9. Data Retention

We retain data only as long as necessary for service delivery, legal obligations, and dispute resolution.

10. Children’s Privacy

Shop X Now does not knowingly collect personal data from children under 13 years of age.

11. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on this page.

12. Contact Information

Email: shopxnow001@gmail.com
Phone / WhatsApp: +91-8777491051
Website: https://shopxnow.in
Owner: Salma Begum

Thank you for trusting Shop X Now. Your privacy and confidence matter to us.